CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Excess volatility increases risk further. Be cautious. Past performance is not an indication of future results.
Open an Exness account
Before the message

Open the panel first, then write the question (Nigeria)

A question about a screen is answerable only if the screen travels with it.

Anything needing a look inside the account — a failed login, a payment, verification (Exness checks identity before real trading) — belongs with Exness support: 24/7 in the Exness Trade app and the personal area. A panel or a figure on screen belongs on the form below, and the reply comes by email, usually within a day.

Four questions the screen settles by itself

How it arrives Panel to open first What it already prints What is left to send
«The trade vanished»the closed-trade recordthe trade as a finished rownothing, unless the balance disagrees
«A charge nobody typed»the detail view of that rowthe result split into linesthat line, quoted as printed
«The size box refuses the number»the instrument’s information panelthe smallest step it acceptsnothing — reading it is enough
«The button did nothing»the platform’s own message logaccepted, refused, or nothingthat line word for word

Six lines to lift off the screen

Copy them while the panel is still open.

  1. The label, spelled as the screen spells it

    Not «the buy thing»: names differ between platforms. The word list maps them.

  2. The figure with its heading

    Digits alone are unreadable; the heading above them gives the meaning.

  3. Where the screen was standing

    Which platform, which panel, and whether the account was a practice one.

  4. The moment, from the platform’s clock

    The terminal keeps its own time, not the phone’s.

  5. The last two or three presses

    Most surprises hide in the step that was skipped.

  6. What the screen did instead

    The message that appeared, word for word — or that nothing did.

Send the copied lines from here

Paste them in, add what was expected instead, and an address for the reply.

This site is an independent guide, not a broker: it opens no accounts, holds no money and takes no documents. The form reaches the team behind this site, not Exness support.

Who can open what

  • The account — Exness support opens it, nobody else: a login, a payment or verification is settled there, 24/7 in the app and the personal area.
  • The help section — the Exness Help Centre at exness.com: short articles, no message, no waiting.
  • Your screen — nobody opens that but you, so the form works from the copied lines and nothing else. More about this site.

The column no panel prints

Which instrument to open next, and at which moment, is printed on no panel — no message can quote that column, no reply can supply it. The guess belongs on a demo account, where it costs a line in the log instead of money.

Asking with the screen open

Every line is copied off the panel — what still has to be written?

The copied lines carry the labels and figures; a sentence still has to say what was expected instead.

The panel closed before anything was written down — is the moment lost?

Rarely: the trade stays in the closed-trade record, and the log keeps its own line.

Two panels print different figures — which one belongs in the message?

Both, each with its heading. The disagreement is usually the answer.

Do account numbers help whoever opens the message?

No — this form reaches no account. Account questions go to Exness support.

A field is greyed out and takes nothing. Which route owns that?

Read what is printed beside it first. If money or identity is involved, that is Exness support.

Should a question wait until the same thing happens a second time?

No — the lines are freshest with the panel open.

The screens come in order on Start here.

Pages that answer before a message does

The word list

When the question is one word on a label.

Open the word list

The screen, panel by panel

What each part of the screen holds.

See the tour

Make it happen again

The same panels on virtual money.

Open the practice screen